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Privacy Policy

Last Updated July 29, 2026

Welcome to our website. This Privacy Policy describes how we collect, use, disclose, and protect personal information from or about you, including information we collect through the website. We value your privacy and have developed this Privacy Policy to describe how we collect, use, protect, share, and disclose Personal Information in connection with the operation of our HVAC, plumbing, and electrical business (the “Services”).

State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you have certain privacy rights under your state consumer privacy laws. Please see the Your State Consumer Privacy Rights section of this Privacy Policy for additional terms that may apply to you.

What is Personal Information?

“Personal Information” or “Personal Data” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information excludes publicly available information and aggregated or deidentified information that does not include personal identifiers.

Categories of Personal Information We Collect

Category Types of Personal Information
Identifiers

Full name; mailing address; billing address; Internet Protocol Address (“IP Address”); email address; and telephone number.
Customer Records

Name; address; and telephone number. Note: Credit/debit card information is provided directly to our third-party Payment Processor, which sends us the last 4 digits to facilitate future transactions. Verbal credit card information is input directly into the Processor’s platform.
Commercial Information

Records of estimates received; products or services purchased, received, or considered; purchasing history; invoices; warranty records; and content of texts, emails, or survey answers.
Internet Activity

Browsing/search history and Site interactions, such as IP address, time zone, referring links, mouse movements, cookie ID, and device ID.
Imprecise Geolocation Data

City, state, zip code, and country (based on your IP Address).
Audio and Video Recordings

Pictures/video/audio recorded on your property for estimates/services; recorded customer service calls; security videos at business locations; and safety cameras in trucks.
Professional/Employment

Professional or employment-related information provided during job applications or employment.
Educational Information

Education-related information provided when applying for a position.
Inferences

Inferences drawn from other categories to create a profile about consumer preferences and purchasing tendencies.
Sensitive Personal Info

Precise location data (e.g., GPS coordinates, cell tower logs, Wi-Fi access points) collected to determine physical location to perform Services.

Sources of Personal Information We Collect

  • Directly from You: When you request a quote on our Site and when we communicate with you by phone, text, or email.

  • Electronically: Through the placement of Cookies when you use our Site.

  • From Third Parties: From our parent company, affiliated companies, business partners, service providers, and advertising/analytics partners. We may combine this data with other collected information to enhance customer files, improve contact capabilities, and boost marketing.

Purpose for Collecting and Using Your Personal Information

Purpose Examples Categories of Personal Information
Customer Communications

To answer questions, provide customer service, respond to estimates, manage appointments, and handle feedback.

Identifiers, Customer Records, Commercial Information, Internet Activity, Audio/Video Recordings, and Inferences.
Facilitating Purchases

To facilitate payments via a third-party, PCI-compliant Payment Processor.

Identifiers, Customer Records, and Commercial Information.
Administering Services

To schedule/perform Services, confirm locations, prepare estimates, process payments, and maintain transaction records.

Identifiers, Customer Records, Commercial Information, Internet Activity, Audio/Video Recordings, and Imprecise/Precise Geolocation Data.
Operating Our Business

To run daily operations, manage vendor relationships, handle accounting/reporting, and evaluate service quality.

Identifiers, Customer Records, Commercial Information, Internet Activity, Audio/Video Recordings, and Inferences.
Marketing & Advertising

To send promotions, newsletters, third-party financing offers, and to serve targeted advertising.

Identifiers, Commercial Information, Internet Activity, Imprecise Geolocation Data, and Inferences.
Site Operations & Analytics

To operate, maintain, secure, and improve our Site, and to analyze visitor usage.

Identifiers, Internet Activity, and Imprecise Geolocation Data.
Security & Monitoring

To protect IT systems/property, investigate security incidents, prevent fraud, and support safety measures.

Identifiers, Customer Records, Internet Activity, Imprecise Geolocation Data, Audio/Video Recordings, and Professional/Employment Info.
Recruiting & Employment

To review applications, verify qualifications, manage recruiting, administer payroll/benefits, and perform background checks.

Identifiers, Professional/Employment Information, and Educational Information.
Legal Purposes

To comply with legal obligations, respond to subpoenas, enforce agreements, obtain legal advice, and investigate claims.

Identifiers, Customer Records, Commercial Information, Internet Activity, Audio/Video Recordings, Geolocation Data, Employment/Educational Info, and Inferences.
Business Transactions

To evaluate, negotiate, and complete mergers, acquisitions, financing, or other business transactions.

Identifiers, Customer Records, Commercial Information, Internet Activity, Geolocation Data, Audio/Video Recordings, Employment/Educational Info, and Inferences.

Sharing Your Personal Information

We may share your Personal Information with the following categories of third parties:

  • Our Parent Company: To support business operations and marketing activities.

  • Service Providers: Subcontractors, technical support, and marketing providers who are required to protect your information and use it only to provide services for us.

  • Professional Advisors: Attorneys, accountants, financial advisors, and insurance brokers.

  • Advertising and Analytics Partners: To send targeted advertising and analyze Site operation; these partners may also use your Personal Information for their own marketing.

  • Social Media Platforms: Personal Information posted on our social media pages may be shared with our advertising and analytics partners.

  • Governmental Entities and Law Enforcement: If required by law, to protect rights/property/safety, or to resolve fraud.

  • Parties to Business Transactions: As part of due diligence or transfer in connection with a proposed or completed Business Transaction.

Cookies, Tracking, and Social Media

We use cookies, pixels, web beacons, script tags, and similar tracking technologies on our Site.

  • Essential Cookies: Necessary for the Site to function and support security features, such as Google’s reCAPTCHA Enterprise product.

  • Preference and Performance Cookies: Help remember your preferences and improve Site performance.

  • Targeted Advertising Cookies: We use third-party companies like Google Ads, Meta Pixel, and Microsoft Ads/Clarity to serve customized targeted advertising based on your past Site visits.

  • Analytics Cookies: We utilize Google Analytics to gather data on Site usage and improve user experience.

  • Social Media: We maintain accounts on Facebook, X, TikTok, Instagram, LinkedIn, and YouTube. We use the YouTube API services, which are governed by YouTube’s terms of service and privacy policy.

SMS/Text Messaging

  • With your express prior written consent, we send transactional text messages regarding appointments and service reminders.

  • We may also send promotional texts for marketing purposes.

  • No mobile opt-in data or consent records will be shared with third parties or affiliates for their own marketing or promotional purposes.

  • You may opt out of receiving promotional text messages at any time by replying “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT”.

Your Privacy Choices

  • Update Information: Contact us to update your Personal Information.

  • Opt-Out of Marketing: Unsubscribe from emails by clicking the link or emailing privacy@homeservicesprivacy.com with “Unsubscribe” in the subject.

  • Opt-Out of Targeted Advertising: Disable cookies in your browser, or manage preferences via the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI) tools.

Security, Retention, and Additional Practices

  • Security: We use commercially reasonable physical, technical, administrative, and organizational measures to secure Personal Information, though we cannot guarantee absolute security.

  • Children: This Site is not directed at children under 18 years of age, and we do not knowingly collect their Personal Information.

  • Deidentified Data: We may create and use deidentified or aggregated information that does not reasonably identify an individual.

  • Data Retention: We retain Personal Information only as long as necessary to fulfill collection purposes, honor warranties, or meet legal/administrative requirements.

  • International Access: The Site is intended for U.S. residents; accessing it from outside the U.S. means you consent to processing in the U.S.

Your State Consumer Privacy Rights

Depending on your state of residency, you may have specific privacy rights regarding your Personal Information.

California Privacy Rights

  • Selling or Sharing: We do not sell your Personal Information for monetary compensation. However, we share Personal Information (Identifiers, Commercial Info, Internet Activity, Imprecise Geolocation, Inferences) with third parties for targeted advertising and analytics, which may constitute “selling” or “sharing” under the CCPA.

  • Opt-Out: California residents have the right to opt-out of the sale or sharing of their Personal Information via the “My Privacy Preferences” link on our Site or at https://homeservicesprivacy.com/privacy-request.

  • Financial Incentives: We may offer discounts and giveaways (financial incentives) in exchange for collecting and retaining certain Personal Information.

Other State-Specific Rights

Residents of CA, CO, CT, DE, IN, IA, KY, MD, MN, MT, NE, NH, NJ, OR, RI, TN, TX, UT, and VA may exercise the following rights (subject to verification and exceptions):

  • Right to Access and Know: Request access to the specific pieces and categories of Personal Information collected.

  • Right to Delete: Request the deletion of your Personal Information.

  • Right to Correct: Request correction of inaccurate Personal Information.

  • Right to Data Portability: Request a copy of your Personal Information in a readily usable format.

  • Right to Opt-Out: Opt-out of targeted advertising, selling of Personal Information, or profiling.

  • Right to Non-Discrimination: Receive equal prices and services when exercising privacy rights.

  • Right to List of Third Parties: Certain states allow residents to request a list of third parties to whom data is disclosed or sold.

  • Right to Appeal: If a request is denied, residents in specific states have the right to appeal the decision within 60 days.

  • Opt-Out Preference Signal: We honor opt-out preference signals, such as the Global Privacy Control (GPC), for residents of CA, CO, CT, and TX.

How to Exercise Your Consumer Privacy Rights

To submit a request to exercise your applicable State Consumer Privacy Rights, you may:

We will attempt to respond to verifiable consumer requests within 45 days. You must provide sufficient information for us to reasonably verify your identity.

Contact Us

If you have any questions regarding this Privacy Policy or would like to exercise any of your rights under state privacy laws, you may contact us using the information below: